Hitting Partner — Terms of Service

Last updated: 6 June 2026 Effective date: 6 June 2026

These Terms of Service ("Terms") are a legal agreement between you and Veda Digital Solutions Pty Ltd (ACN 690 553 621), an Australian proprietary limited company that operates the Hitting Partner service ("Hitting Partner", "we", "us", or "our"). They govern your access to and use of the Hitting Partner mobile application, our website at letsrallyapp.net, and all related services we provide (together, the "Service").

Please read these Terms carefully. By creating an account, signing in, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

1. Who can use Hitting Partner

You must be at least 18 years old to create an account or use the Service. The Service is intended for adults arranging to meet in person to play tennis or pickleball. If you are under 18, you may not use the Service for any purpose.

You also confirm that:

You are legally capable of entering into a binding contract under the laws of the country you live in.
You are not barred from receiving services under applicable law (for example, you are not on a sanctions or restricted-persons list).
You have not previously been removed from the Service by us.

If we discover you do not meet these requirements, we may suspend or close your account without notice.

2. Your account

To use most features you need an account. You agree to:

Provide accurate, current, and complete information when you sign up and keep it up to date.
Use only one account per person, and not share your account with anyone else.
Keep your sign-in credentials confidential and tell us immediately if you suspect unauthorised access.

You are responsible for all activity that happens under your account. We are not liable for losses caused by you sharing your credentials or failing to protect them.

You can close your account at any time from the in-app Profile screen, or by contacting us at hello@letsrallyapp.net. We may keep some information after closure as described in our Privacy Policy.

3. The Service — what it is and isn't

Hitting Partner is a platform that helps players find one another and helps coaches list their services. Specifically, the Service lets you:

Discover other players, open games, clinics, and coaches near you.
Post your own open games or clinics, and accept others who want to join.
Message other users to arrange a hit.
Subscribe to Player Plus or Coach Pro to unlock additional features (see Section 7).

Hitting Partner is a meeting place, not the meeting itself. We do not organise, supervise, control, or attend the games, clinics, or lessons that users arrange through the Service. We do not verify the identity, qualifications, fitness, conduct, or character of any user, coach, or venue beyond limited checks that we may choose to perform from time to time. We do not own, operate, or maintain any tennis or pickleball facility. We do not book courts on your behalf or handle payments between players and coaches.

Your participation in any in-person activity arranged through the Service is entirely at your own risk. You agree to use your own judgement when deciding who to play with, where to play, and what safety precautions to take.

4. Acceptable use

To keep the Service safe and useful, you agree not to:

Use the Service for any illegal purpose, or to violate any laws in your jurisdiction.
Harass, threaten, intimidate, stalk, defame, or discriminate against any other user or person.
Post or share content that is sexually explicit, hateful, violent, deceptive, infringing, or that promotes self-harm.
Impersonate another person or organisation, or misrepresent your identity, age, or affiliation.
Solicit other users for any purpose unrelated to playing tennis or pickleball (e.g. recruiting, romantic dating, MLM, gambling, religious or political proselytising).
Post advertisements, promotional content, affiliate links, referral codes, or other commercial messages in community posts, answers, reviews, direct messages, profile fields, game or clinic descriptions, or anywhere else on the Service. This includes (but is not limited to) promoting unrelated products or services, soliciting work, driving traffic to other apps or websites, pumping cryptocurrencies or tokens, advertising other sports or fitness platforms, and posting "follow me on" links to other social platforms. The only commercial activity allowed on the Service is a coach listing their own coaching services through the Coach Pro features described in Section 6.
Collect, scrape, or store other users' personal information except as needed to arrange a game with them through the Service.
Use bots, scripts, or automated tools to access the Service; attempt to interfere with or disrupt the Service; or attempt to gain unauthorised access to any account, system, or data.
Reverse-engineer, decompile, or otherwise attempt to extract the source code of the Service, except where allowed by mandatory law.

How we moderate content. To help keep the Service safe, we use automated content moderation on text and images you submit through the Service — including community posts, answers, direct messages, reviews, coach listings (bio, certification, specialties), game and clinic titles, profile information, and profile photos. This moderation runs before your content is published and combines our own checks with a third-party AI moderation service (currently OpenAI's Moderation API). Content that the system flags as profanity, hate speech, harassment, sexual content, content involving minors, threats, violence, or self-harm may be blocked at the point of submission, in which case you will see a message telling you the content was not posted. Submitted content that the system passes through is not stored by the moderation provider beyond the moment-of-check, and we don't send your content to the moderation provider for any purpose other than safety screening.

Automated moderation is not perfect: it may block content that is in fact fine, and it may let content through that other users find offensive. If you believe a block was a mistake, edit and resubmit your content, or contact us at hello@letsrallyapp.net. If you see content that should have been blocked, please use the Report function in the app.

Our right to remove content. In addition to automated screening, we reserve the right, in our sole discretion and at any time, to remove, hide, restrict access to, edit, replace, or otherwise take down any content posted to, transmitted through, or hosted on the Service — including without limitation community questions, answers, replies, direct messages, reviews, ratings, profile information, profile photos, coach listings, certifications, specialties, game titles, clinic titles and descriptions, and any other user-submitted material (collectively, "User Content"). We may exercise this right where we determine, in our reasonable judgement, that the User Content (a) breaches these Terms or any policy referenced in them, (b) is unlawful, infringes a third party's rights, is defamatory, deceptive, fraudulent, or otherwise harmful, (c) is inconsistent with the legitimate purposes of the Service or with the standards of conduct expected of our community, (d) has attracted significant negative feedback from other users (including, without limitation, a high proportion of community downvotes, reports, blocks, or complaints), or (e) we are required or advised to remove by law, by a court or regulator, by Apple or Google as part of an app-store review, or by another competent authority.

Where we remove User Content under this section, we may replace the visible portion of the content with a placeholder notice (for example, "[Moderated by admin]") so that other users are informed the content has been removed. The original content may be retained in our records — but withheld from the Service — for audit, safety, regulatory, and dispute-resolution purposes for as long as we reasonably need it. We are not obliged to give you advance notice, reasons, or any opportunity to be heard before removing User Content, and we will have no liability to you or to any third party for any decision to remove, retain, restore, or refuse to act on any User Content. The rights described in this section are in addition to, and not a substitute for, any other right or remedy available to us under these Terms, at law, or in equity. Our exercise (or non-exercise) of these rights does not make us the publisher of User Content, and does not constitute an undertaking to review or moderate any particular item of User Content.

5. Reporting and safety

If another user behaves in a way that concerns you — harassment, abusive messages, no-shows that look intentional, anything physical or threatening — please use the Report function in the app or email hello@letsrallyapp.net. We will review reports promptly and may take action including warnings, suspensions, or permanent removal.

If you believe you are in immediate danger, contact your local emergency services first. Hitting Partner is not an emergency service and cannot intervene in real-time situations.

You also agree to respect court bookings, club rules, and the rights of facility owners at any venue you use. Many courts require their own booking and may have their own rules — Hitting Partner has no involvement in those arrangements.

6. Coaches and clinics

Coaches who list on Hitting Partner are independent service providers, not employees, agents, or partners of Hitting Partner. Coaches set their own rates, schedules, cancellation policies, and lesson content. They are responsible for their own credentials, insurance, taxes, and compliance with local laws governing the provision of coaching services.

When you book or attend a lesson, clinic, or other paid session arranged through the Service, the contract is between you and the coach — not between you and Hitting Partner. We are not party to that contract.

If you are a coach using the Service to list yourself:

You confirm that any certifications you list are real and held in your name.
You will deliver the services you advertise honestly and to a reasonable standard.
You will not use the Service to advertise services we have no involvement in (e.g. unrelated retail, recruiting, etc.).
You are responsible for collecting your own lesson fees from players directly. Hitting Partner does not process payments for coaching fees and takes no commission.

We may remove a coach listing at any time if we believe it violates these Terms, has received serious complaints, or otherwise risks user safety.

7. Subscriptions — Rally Plus and Rally Coach

Some features of the Service require a paid subscription:

Player Plus ($6.99 / month or local equivalent) — unlocks messaging other players, RSVPing to clinics, posting open games, the "Plan a Hit" private invite feature, and other features marked as "Plus" in the app.
Coach Pro ($24.99 / month or local equivalent) — for coaches, includes all Plus features, your public coach listing, and the ability to post clinics. Coach Pro is all-inclusive — you do not also need Player Plus.

Subscriptions are billed by Apple or Google through their respective in-app purchase systems. Apple and Google handle all payment processing, currency conversion, and refunds in accordance with their terms. We do not see or store your payment card details. If you need a refund, request it through Apple (App Store → Subscriptions → Report a Problem) or Google (Play Store → Account → Order History) — we cannot issue refunds for store-billed subscriptions ourselves.

Subscriptions renew automatically each billing period unless you cancel at least 24 hours before the renewal date. You can cancel any time from the App Store or Play Store; cancellation takes effect at the end of the current billing period and you keep access until then.

We may change subscription prices with reasonable notice. If you don't agree, you can cancel before the new price takes effect.

8. Your content and our content

Your content — Anything you post on Hitting Partner (your profile, photos, community posts, messages, reviews, etc.) remains yours. By posting it through the Service, you grant Hitting Partner a non-exclusive, worldwide, royalty-free licence to host, display, and distribute that content as needed to operate the Service (for example, to show your profile to other users, to power search and matching, and to enable our community features).

This licence ends when you remove the content or close your account — except that we may retain copies in backups for a reasonable period, and we may keep content that other users have already shared (for example, a screenshot of an abusive message used in a safety report).

You confirm that you have the right to share anything you post — including photos and reviews — and that doing so does not infringe anyone's rights.

Our content — The Service and all materials it contains — including the application source code, server-side code, database schemas, design, user-interface flows, brand assets, logos, the "Hitting Partner" name and wordmark, copy, documentation, and any related know-how — are the exclusive intellectual property of Veda Digital Solutions Pty Ltd, protected by Australian and international copyright, trademark, trade-secret, and other intellectual-property laws. We grant you a personal, non-exclusive, non-transferable, revocable, limited licence to use the Service strictly in line with these Terms. Nothing in these Terms transfers any other rights to you, by implication or otherwise.

You may not, without our prior written consent:

Reproduce or rebuild the Service or any substantial portion of it, in any medium.
Use the Service or its data to build, train, or operate a competing product or service. This includes scraping our content, replicating our user flows, copying our brand or design language, or using our user base or community data to seed a similar app.
Remove, obscure, or alter any copyright, trademark, or other proprietary notice on the Service.
Use the "Hitting Partner" name, logo, or other brand assets for any purpose other than honestly describing the Service (e.g. linking to it, mentioning it in reviews).

9. Push notifications, email, and location

By using the Service you agree that we may send you:

Push notifications about your bookings, messages, and clinic reminders. You can disable these in your phone's notification settings.
Service emails about your account, subscription, and important changes. You cannot opt out of essential service emails while you have an account; you can opt out of marketing emails (if any) using the unsubscribe link.
Location features — if you allow location access, we use your device's location to show you nearby players, games, and coaches. You can revoke location access at any time in your phone's settings.

We use a small number of third-party sub-processors to operate the Service — including, at the date of these Terms, Supabase (database and authentication), Apple and Google (push notification delivery and in-app purchases), Expo (build and notification routing), and OpenAI (content-moderation safety screening as described in Section 4). The current list and how each sub-processor handles your data is described in our Privacy Policy.

10. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent allowed by law, Hitting Partner makes no warranties of any kind — express, implied, statutory, or otherwise — including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, secure, or free from harmful components.

We do not warrant or guarantee:

The identity, character, fitness, qualifications, or conduct of any other user, coach, or third party.
The accuracy of any user-generated content, including coach credentials, player ratings, reviews, locations, or availability.
The safety or condition of any venue, court, or facility.
That you will find a suitable partner or coach.
That subscriptions, push notifications, or other features will always work as intended.

You acknowledge that playing sport carries inherent physical risks including injury and (rarely) death. You assume all risks associated with your participation in any activity arranged through the Service.

Nothing in this section limits any rights you have under consumer protection laws that cannot be excluded by contract — including the Australian Consumer Law, which gives certain non-excludable consumer guarantees.

11. Limitation of liability

To the maximum extent allowed by law, Hitting Partner — and our directors, officers, employees, and contractors — will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of the Service.

Our total cumulative liability to you for any claim arising out of or relating to the Service is limited to the greater of (a) the amount you paid Hitting Partner in the 12 months before the event giving rise to the claim, or (b) AU$100.

Some jurisdictions don't allow the exclusion or limitation of certain damages — if any of the limits above is not enforceable in your jurisdiction, it applies to the maximum extent allowed by your local law.

12. Indemnity

You agree to defend and indemnify Hitting Partner against any claim, loss, liability, or expense (including reasonable legal fees) arising out of (a) your use of the Service, (b) your breach of these Terms, (c) your violation of any law or third-party right, or (d) any content you post on the Service.

13. Termination

You can stop using the Service and close your account at any time. We can suspend or close your account if you breach these Terms, if doing so is needed to protect other users or Hitting Partner, or if we are required to do so by law. We will try to give you reasonable notice unless doing so would itself harm users or break the law.

Sections that by their nature should survive termination (including Sections 8, 10, 11, 12, 14, 15, and 16) will survive.

14. Governing law and disputes

These Terms are governed by the laws of the State of Victoria, Australia, without regard to its conflict-of-laws rules. You and Hitting Partner agree to submit to the non-exclusive jurisdiction of the courts of Victoria for any dispute arising out of or relating to these Terms or the Service.

If you have a complaint, please contact us first at hello@letsrallyapp.net — we'll try to work things out informally before either side goes to court.

If you are a consumer based in a jurisdiction whose laws give you mandatory rights that conflict with this section (for example, the right to bring proceedings in your local courts), nothing here removes those rights.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will let you know — for example, by an in-app banner, an email, or both — at least 14 days before the changes take effect. Continued use of the Service after the effective date means you accept the new Terms. If you don't agree, please close your account.

The most current version of these Terms is always available at https://letsrallyapp.net/terms.

16. Beta and Early Access

Until we announce public launch, the Service is offered as a closed beta / Early Access programme. If you have been invited to use the Service during this period (whether via TestFlight, a direct link, or an Early Access pass), you agree that:

The beta version of the Service is provided for testing and feedback purposes only and is not the finished product. It may contain bugs, incomplete features, or behaviour that changes without notice.
The Service, its features, screens, branding, pricing, business model, and roadmap discussed during the beta period are confidential. You agree not to publish screenshots, screen recordings, walkthrough videos, press articles, social-media posts, or detailed feature descriptions of the Service to the public until we have launched it generally or otherwise authorised disclosure in writing.
Sharing the Service with people other than your invited testers is not permitted. Please don't forward TestFlight invites, share install links publicly, or distribute the .ipa to anyone.
You may freely share feedback, bug reports, and improvement suggestions with us at hello@letsrallyapp.net — this is what the beta is for.
We may revoke beta access at any time, for any reason, with or without notice.

This confidentiality obligation ends automatically when we make the corresponding feature or version of the Service publicly available, and any earlier on written notice from us.

17. Contact

If you have questions about these Terms, contact us at:

Veda Digital Solutions Pty Ltd Operating "Hitting Partner" Email: hello@letsrallyapp.net Web: https://letsrallyapp.net

This document is plain-English and intentionally short. It is not legal advice. Before relying on it for a public launch, have a qualified lawyer in your jurisdiction review it.